Hours:

The Centre operates the whole year round.  It is open from 7:00 a.m. to 6:00 p.m. Monday through Friday.

Payment of Fees:

Fees are to be paid in advance of each month; due to the bank charges of NSF cheque we no longer accept cheque for payment.  We only accept Debit, Cash, Money Order, Certified cheque, Master Card and Visa.  Fees are subject to change every beginning of the year due to inflation cost.

Deposit

A (1) one month deposit is required prior to your starting date of your child. There is no refund after (3) days accepting the space reserved.

Absenteeism: Sick/Vacation Leaves

If your child is absent, there is no refund the full fee is payable in order to reserve a space.

Late Charges:

The Centre closes at 6:00 p.m. should you be late in picking up your child, there will be a late fee charge of $10 for the first 10 minutes and $2 every minute after the scheduled closing time.  This is considered babysitting for the staff.

Withdrawal:

Notification of withdrawal must be given two months (60 days) in advance.  Failure to do so requires payment for two months.

Picking Up:

Only parents and authorized persons with the parent written consent are permitted to pick up your child and the person needs to be 16 years of age or older.

Registration:

A registration fee is charged at the time of enrollment.  This fee is non-refundable.

Illness and Medication:

If a child appears to be ill, he or she will be separated from the other children and a parent will be called to take the child home.

Only prescribed medication will be administered to a child and only from the original container as supplied by a pharmacist.  The parent must give written authorization by filling out and signing a medication form supplied by the Centre.

Personal Belongings:

Each child is required to have an individual bag for his or her belongings.  Every item should be labeled with the child’s name.

Holidays:

The Centre observes all statutory holidays including Easter and Civic Holiday.      

Admission and Discharge Policy

An interview will be arranged to familiarize you and your child with the surroundings, answer questions, and complete admissions forms prior to enrolment.  A non-refundable registration fee is also required, and can be paid at this time.  For the first week you are encouraged to stay with your child at the beginning of the day in order to reassure her/him and minimize fears until you and your child become comfortable with the centre.

If after admitting your child to the program, we discover that the child is unable to adjust or is disruptive to the daily program plan you will be notified that your child is not ready and you must keep the child until she or he is able to fit in.

Written notice of permanent withdrawal must be given two weeks in advance.  If notice is not received, full program fees will be charged.  A permanent space cannot be guaranteed if you wish to temporarily withdraw your child.  Therefore, your child will be placed on a waiting list.  Mallow Day Care may terminate services if policies are not followed or fees are not paid.

Arrival and Pick-Up

Young children depend on regular routines for their own sense of security.  We recommend that you establish fixed hours to pick up and drop off your child.  When your child arrives, notify a member of the staff as to your child’s presence.  Similarly, when picking up your child, enter the building and make sure the staff knows you are leaving.  Unless otherwise arranged, children will not be released to any person other than those specified on the admissions form.  A late pick up fee of $10 for the first 15 minutes and $1 every minute after 6p.m.  This must be paid in cash to the staff on duty.

Nutrition

A nutritious mid-day meal and morning and afternoon snacks will be provided.  Children’s special dietary needs and allergies will be posted in the cooking and service areas.  Weekly menu plans will be posted for the current and following week to assist you in menu planning at home.  Please inform supervisor at time of admission if there are any food restrictions or if your child has an allergy.

Health and Administration of Drugs

The Day Nurseries Act stipulates that prior to admission; each child must be immunized as recommended by the local medical officer of health.  Mallow Day Care Centre also requires that a medical assessment be submitted at this time.  Regulations require daily outdoor play for each child.  Therefore, it is our policy that children too ill to play outside remain at home.  If a child becomes ill during the day, temporary care will be provided until you can be contacted, and your child can be taken home.  Mallow Cay Care Centre will administer prescription drugs to children, in accordance with provincial legislation.